About

About

We are proud to employ some of the greatest talent in our industry. Our team are not only experienced in their area of expertise, they’re also hugely passionate about it. With a shared love of hospitality, our team have worked in independent hotels, hospitality groups, specialist agencies and have both UK and global experience within the industry.

We live, breathe and understand hospitality as passionately as you.

The Journey way

Passionate about hotels

We live, breathe and understand hospitality as passionately as you. We are the hotel marketing agency.

Our role is to help you attract more guests, secure more direct bookings, and generate more revenue for your hotel.

Employing only the very best talent, the Journey team is made up of experts in strategy, design, search, development, marketing and pr – all of whom specialise in the hotel and hospitality industry and can identify with the challenges your hotel or resort faces.

We provide a wealth of useful marketing advice specific to running a successful hotel brand to make sure you benefit from:

  • Improved guest loyalty
  • A boost to your brand equity
  • Lower reliance on OTAs and other third party booking channels
  • A greater volume of direct bookings
  • Increased conversion rates
  • A clear return on your investment

Our approach is to win and retain clients as partners for the long term, rather than collaborating on a project by project basis. We pride ourselves on being open, honest and knowledgeable – and we’ll do everything we can to ensure a positive and profitable partnership with every hotel we work with.

Team members

Simon Bullingham

Managing Director

Mike
Sumner

Head of TV and Film

Paula
Keating

Managing Director (Ireland)

Sara
Elston

Senior Account Director

Charlie
Heavey

Office Manager

Mark
Reed

Creative Director

Julian
Vaughan

New Business Director

James
Brown

Operations Director

Sam
Cant

Finance Manager

Steph
Derby

Traffic Manager

Ross
Hannis

Senior Web Developer

Joe
Sergeant

Senior Web Developer

Andrew
Plant

Digital Marketing Director

Philip
Roberts

Senior Designer

Mo
Coulter

Client Host

Adam
Geering

New Business Manager

Susie
Excell

Account Manager

Ben
Skerratt

Video Editor

Amber
Bird

Designer

Laura
Wheatley

Account Executive

Joe
Griffiths

Digital Marketing Manager

Alice
Rowan

Marketing Executive

Tom
Cave

Junior Search Executive

Lydia
Reed

Senior Account Executive

Louise
Roberts

Account Manager

Emily
Tippins

Head of Strategy & Communications

Matt
Miller

Designer

Naima
Hidalgo Munoz

Account Manager

Jeremy
Duff

New Business Manager

Ben
Welsby

Digital Marketing Executive

Kane
Wheatley

Digital Marketing Manager

Mary
Pipikakis

Digital Marketing Executive

Ryan
Simmonds

Creative Artworker

Sam
Williams

Account Executive

Team

Our journey

Constantly pushing forward

We are accredited by Google and TripAdvisor, are partners of the Hotel Marketing Association, and an agency partner of Conde Nast Johansens, but above all else we’re driven to provide the best service to our many hotel clients.

We are constantly training and developing the talent we have to make sure our team are ahead of the game and always feeding their thirst for knowledge. For us, we really believe that our passion and enthusiasm are an integral part of the Journey service.


Our clients

Some of our clients

We’re proud to work with an impressive collection of luxury and boutique hotels, in the UK and Ireland. Here are just a few of our clients.

Some of our clients


The team are very creative and extremely knowledgeable professionals who understand how the hotel industry works. We highly recommend Journey and look forward to working with them on future projects.

Amber Virani, Marketing Manager at The Arch London

Talk to us about how our Journey can help your hotel convert browsers to bookers. Call us on: 01242 682050